Everyone knows just how critical customer retention is to long-term success given the cost of acquiring new customers. Makor Solutions is announcing a new toolset aimed at allowing ITAD and Ewaste Companies to forge long-term relationships with their most valuable customers.
The first tool of this release, the Customer Impact Portal will automate your engagement of the quarterly business review with your customers on all key performance indicators that drive the business relationship. These include environmental analysis for corporate reporting (including both recycling and reuse/resale data), financial analysis of business transactions, security assessment of overall standing and service level commitments met against target.
SHOW YOUR CUSTOMERS THEIR ENVIRONMENTAL IMPACT:
THE IMPACT OF REUSE/RESALE ACTIVITY
ITADs and eWaste companies can now show their customers the real environmental benefit they have made through their reuse/resale activities. The CO2 saved via reduced manufacturing resulting from the reuse/resale of electronics is calculated per customer. The dashboard automatically converts real time processing data for each of your customers into actual environmental benefits using Swedish Environmental Institute calculations.
THE IMPACT OF RECYCLING ACTIVITY
In addition, the impact of responsible recycling is also showcased. Based on the amount electronics by type your customers have recycled the tool will demonstrate corporate responsibility by showing the amount of greenhouse gases avoided, toxic metals diverted from landfill/dumping and valuable and precious metals saved based on real-time production data calculated against eStewards calculations.
SHOW CUSTOMERS BUSINESS RESULTS:
FINANCIALS:
Does your customer ever just ask you for the “bottom-line”?
Your customers will be able to get detailed visibility on the resale versus scrap of each equipment category processed, find out how much of their gear is still being processed or is being actively sold, see real-time inventory and use the analysis tools to slice and dice the data.
INVENTORY:
Is your customer looking to see how well you’re handling their custom gear?
Your customers will be able to get detailed visibility on the resale versus scrap of each equipment category processed, find out how much of their gear is still being processed or is being actively sold, see real-time inventory and use the analysis tools to slice and dice the data.
DATA SECURITY:
Do you ever need proof that a specific HDD that was sent by your customer was actually wiped successfully?
Your customers will now be able to access data regarding every data bearing device processed and see what security services were performed as well as a quick review of security services performed and how much inventory has been sold is also provided.
SLA’S:
Are you hitting deadlines? Show it!
You can show how well you are keeping your commitments to customers. This is the strongest sales tool available if used correctly. The SLA analysis demonstrates how well your company has delivered on commitments made to your customers for data sanitization, financial settlements and other milestones measured by the SLA dashboard.
STAY TUNED FOR THE NEXT MAKOR ERP CUSTOMER RETENTION TOOL SET RELEASE LATER THIS FALL:
KNOW WHO’S MAKING YOUR MONEY = PRIORITIZATION OF ACTIVITIES:
New Profitability Calculators to help you direct your retention focus on customers and sales staff that bring in the most profits! Incentivize your sales staff with this retention focus via automated Sales Commission Reports.
BETTER SALES TOOLS = BETTER VALUE RECOVERY PROGRAM:
Make your value recovery program more attractive with quicker turn around on inventory sales (including automated bid-lists, resale sales inventory analysis, sales team management oversight, and more!)
At Makor Solutions, we have been helping customers implement our flagship Makor ERP system, built specifically for ITAD, Resale and eWaste to integrate ITAM processes to the rest of their operation to deliver results and advance business goals. If you’d like to discuss any topics within, get connected to companies in your space who have done this well, or explore how the Makor ERP could help you, please reach out to us at Makor Solutions.